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The ISO 9001:2015 certificate is considered as family of standards for quality management systems. The certification is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 include a set of procedures that cover all key processes in the business like :
- Monitoring processes to ensure they are effective
- Keeping adequate records
- Checking output for defects with appropriate and corrective action where necessary
- Regularly reviewing individual processes and the quality system itself for effectiveness
- Facilitating continual improvement